1. I have made the payment and received the confirmation on mail/SMS. What should I do?
Once you received the confirmation from our side, we will deliver you the desired item with in 7days of confirmation date. You can also track your transaction online with your transaction reference number.
2. It’s been 3 to 7 days and I haven’t received my order yet. Where is it?
Our usual lead time is 7-10 business days for receiving an item bought on swadiamonds.com however, delays might occur for a variety of reasons.
Your shipment status is updated under the FEDEX status update, allowing you to track it each step of the way to your door. Your purchase on swadiamonds.com is secure and it’s our aim to provide you with the best shopping experience and we take your receipt of an item within acceptable timeframes very seriously. Should you have any concerns you can reach our Customer Service Team through the Contact Us page via the inquiry form or Contact Centre (number listed there). We’re always here to help you.
3. What if my item gets lost in transit?
Please contact our Customer Care Team if you believe your order has been lost in transit. There’s no need to worry. All shipments are insured. We will trace your order and take the necessary steps to get your item to you. In the event that we are unable to locate your shipment, swadiamonds.com will contact you to discuss sending a replacement or giving you a refund.
4. It been over 10 business days now, when my goods will be delivered?
First, please accept our apologies. We take our promised delivery times very seriously and make every effort to contact you in advance of any anticipated delays. Unfortunately, there may be circumstances beyond our control, such as delays with the courier company. You can check the status of your order online by clicking on “Fedex Status Update.” You can also contact our Customer Care Team.
5. Why is the Courier Company calling me?
It must be to arrange a delivery if you are a buyer. Please respond to all such calls in a timely manner so as not to cause a delay in your order. Also please make sure you are available at the agreed time and location confirmed with the courier company to arrange either pick-up or receipt of your order
6. Can I buy and have items delivered to a country that is outside the ones where swadiamonds.com is located?
Yes. Currently we ship to countries as specified on the website. Unfortunately, we cannot ship outside of these countries at this time, but we are growing and look forward to serving more countries soon.
7. How can I get free delivery?
Unfortunately all the delivery is chargeable as per shipping agent.
8. What are the delivery charges?
Delivery charges vary based on the items selected and your location. During checkout your delivery charges will be automatically calculated and displayed on your order.
9. What is the estimated delivery time?
Please refer our shipping policy in the policy section.
10. Why does swadiamonds.com cannot ship to my area?
Currently we are targeting for certain locations, hence we will provide the shipment only to those locations. Probably in future we will add more shipping locations.