These Terms & Conditions ("Terms") govern your use of www.swadiamonds.com (the "Website") and every purchase you make on it. By browsing the Website, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

In these Terms, "SWA Diamonds", "Company", "we", "us" and "our" refer to Capestone Ornaments Manufacturers Limited. "You" and "your" refer to any person who visits the Website or buys from it.

These Terms should be read together with our Privacy Policy and our Return, Buyback & Exchange Policy. Where these Terms and the Return Policy differ on returns, buyback, exchange or repairs, the Return Policy prevails.

These Terms apply to online orders only. Purchases made at SWA Diamonds exclusive stores are governed by the in-store terms supplied with that purchase.

• You must be at least 18 years old and able to enter a binding contract under the Indian Contract Act, 1872 to buy on the Website.
• You agree to give accurate, current and complete information (name, address, phone, email) and to keep it updated.
• You are responsible for keeping your account password confidential and for all activity under your account. Tell us at once at customercare@swadiamonds.com if you suspect unauthorised use.
• We may suspend or close an account that gives false information, misuses the Website or breaches these Terms.

• SWA Diamonds sells natural diamond jewellery. Diamonds are certified and gold is hallmarked as required by Indian law; the certificate and invoice are supplied with each order.
• We try to show products accurately. However, colours, sparkle and size may look slightly different on screen. Images are for illustration and may be enlarged to show detail.
• Each piece is handcrafted. Small variations in gold weight, diamond weight and dimensions within normal manufacturing tolerances are not defects. The invoice and certificate record the actual weights of the item you receive.
• Personalised, engraved, customised or made-to-order items are produced to your specifications, so please check every detail before confirming.

• All prices are in Indian Rupees (INR) and include applicable GST unless stated otherwise.
• Jewellery prices depend on gold rates and diamond values, which change daily. The price payable is the price shown at checkout when your order is placed.
• If a price or product detail is shown incorrectly because of a technical or typographical error, we may cancel the order and refund you in full, even after confirmation.
• Offers and discounts are valid only for the stated period and terms, cannot be combined unless stated, and may be withdrawn at any time.

• Placing an order is an offer to buy. A contract is formed only when we confirm and dispatch the order. You will receive an order confirmation by email or SMS.
• We may decline or cancel any order, including for stock unavailability, pricing errors, failed verification or suspected fraud. If we cancel after payment, we refund the full amount to the original payment method.
• Payments are processed through secure third-party payment gateways (cards, UPI, net banking and other methods shown at checkout). We do not store your full card details.
• For high-value orders, we may ask for identity or PAN details as required by law (for example, PAN for transactions of ₹2,00,000 and above) before dispatch.
• Cancellation by you: you may cancel an order before it is dispatched by contacting customer care; we will refund the full amount. Once dispatched, the Return Policy applies. Customised or made-to-order items cannot be cancelled once production has started.

• Delivery time: standard delivery is within 7 business days of order confirmation, to verified serviceable PIN codes. Business days exclude Sundays and public holidays.
• Serviceable PIN codes: we deliver only to PIN codes verified as serviceable by our logistics partners. Please check your PIN code at checkout; if it is not serviceable, we will contact you or cancel the order with a full refund.
• Secure, insured shipping: every order is shipped free of charge and fully insured in transit through secure valuables channels: BVC Logistics, Sequel Logistics and India Post.
• Tracking: once your order is dispatched, you will receive the tracking details by email or SMS.
• Delays: we are not liable for delays caused by courier partners, weather, strikes or other events outside our control. We will keep you informed of any delay.
• Handover: for security, parcels are handed over only to the person named on the order, who may be asked to show a valid photo ID or share an OTP.
• Check on delivery: do not accept a parcel that is open, tampered with or damaged. Report any such issue to customer care within 24 hours of delivery.
• Ownership and risk in the product pass to you on delivery.

See our full Shipping Policy.

Returns, refunds, buyback and exchange are governed by our Return, Buyback & Exchange Policy. In summary:

All values are calculated on the amount actually paid after discounts. The original diamond certificate and invoice are required; if the certificate is missing, re-certification charges are deducted. Personalised, engraved or customised items are not eligible for 7-day money-back or exchange.

Every SWA Diamonds ornament carries a free lifetime repair warranty. Repairs are serviced through SWA Diamonds exclusive stores; online customers can arrange servicing through customer care, who will route the item to the nearest exclusive store.

Where these exemptions apply, only the material cost is charged; no service charge is levied for the repair.

To claim the warranty, please present the ornament with its original invoice. The warranty covers genuine SWA Diamonds products only and does not apply to items altered or repaired by any third party.

All content on the Website, including the SWA Diamonds name and logo, designs, photographs, videos, text and graphics, belongs to Capestone Ornaments Manufacturers Limited or its licensors. You may not copy, reproduce, modify or use it for commercial purposes without our prior written consent.

You agree not to:

• use the Website for any unlawful or fraudulent purpose, or place false or speculative orders;
• attempt to gain unauthorised access to the Website, its servers or other users' accounts;
• upload viruses or harmful code, or scrape or copy content using automated tools;
• post content that is defamatory, obscene, infringing or otherwise unlawful.

Your personal information is collected and used as described in our Privacy Policy, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

• The Website is provided on an "as is" and "as available" basis. We do not guarantee it will be uninterrupted or error-free.
• To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order.
• We are not liable for indirect, incidental or consequential losses, including loss of profit or opportunity.
• Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

You agree to indemnify Capestone Ornaments Manufacturers Limited against any claims, losses or costs arising from your breach of these Terms or misuse of the Website.

We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, government action, strikes, or failures of courier, payment or internet services.

We may update these Terms at any time without prior notice by posting the revised version on this page. The version in force when you place an order applies to that order.

These Terms are governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts at Calicut (Kozhikode), Kerala.

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:

We will acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

Registered Office: Capestone Ornaments Manufacturers Limited (CIN: U23933KL2026PLC102442), Ground Floor, Shop Room No. 7/688A, AL WAHAD, Chenguvetty, Malappuram, Kerala 676501, India.

For anything else, see our Contact Us page.